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Frequently Asked Questions
ORDERS
Orders can only be changed or canceled within a short window after purchase. Please contact us immediately if you need assistance.
Once your order is shipped, you will receive a confirmation email with a tracking number and link.
Yes, we ship worldwide with trusted partners like DHL Express.
CARE & MAINTENANCE
We recommend machine washing cold with similar colors and air drying to preserve fabric quality and elasticity.
We suggest air drying or tumble drying on low to avoid fabric damage.
Most products have a shelf life of 12–24 months once opened. Always check the packaging for specific details.
Yes, all our products go through strict quality and safety testing to ensure they meet international standards.
PAYMENTS & SECURITY
We accept major credit/debit cards, PayPal, and selected local payment options at checkout.
We accept major credit/debit cards, PayPal, and selected local payment options at checkout.
Yes, orders above a certain amount may qualify for interest-free installments (details available at checkout).
Absolutely. We use encrypted and PCI-compliant payment gateways to ensure your information is safe.
DELIVERY & RETURNS
Standard delivery takes 3–7 business days, while express delivery is usually 1–3 business days depending on your location.
Free shipping available on orders above a certain amount. Details are shared at checkout.
We accept returns within 7 days of delivery, provided the items are unworn, unused, and in original condition
Contact our support team with your order details, and we’ll guide you through the return process.
Returns are free in select regions. For others, return shipping costs may apply.
MANDISON ANDERSON BEAUTY
Yes, all of our beauty products are 100% vegan and cruelty-free.
Yes, our formulas are designed for comfortable, everyday wear.
Typically 24 months unopened and 12 months after opening. Always store in a cool, dry place.
No, our formulas are enriched with nourishing ingredients like Shea Butter, Hyaluronic Acid, and Vitamin E to keep lips and skin soft and hydrated.
Yes, our glosses, oils, and mists are designed to be worn alone or layered for added shine, color, and dimension.
They are formulated for all skin types. However, we recommend a patch test if you have very sensitive skin.
ALAS CLOTHING
ALAS pieces are crafted from high-stretch, breathable, and wrinkle-resistant fabrics designed to sculpt, support, and move with your body while maintaining comfort.
Many of our designs include built-in bras or supportive waistbands to provide coverage and hold. Details vary by product and are always listed on each product page.
No, all our fabrics are fully opaque. We carefully test our products to ensure confidence and coverage in every movement.
Our clothing is true to size with a stretch fit. If you are between sizes, we recommend sizing up for comfort or down for a more sculpted fit. A size guide is available on each product page.
Yes! ALAS designs are created to transition seamlessly from activewear to streetwear, so you can style them for the gym, travel, or everyday looks.
To maintain quality, we recommend machine washing cold with similar colors, avoiding bleach, and air drying or tumble drying on low. Iron on low if needed.
Select ALAS styles include hidden or side pockets for essentials like your phone, keys, or cards. Product details will indicate if a style has pockets.
All ALAS products are responsibly manufactured with skilled makers who ensure both premium quality and ethical production standards.